Reena is committed to protecting the privacy of the personal information of its clients, employees, volunteers and other stakeholders. We value the trust of those we deal with, and of the public, and recognize that maintaining this requires that we be transparent and accountable in how we treat the information that you choose to share with us.
During the course of our various activities, we frequently gather and use personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of or other dealing with this information is subject to consent. Our privacy practices are designed to achieve this.
Defining Personal Information
Personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual’s opinion or beliefs, as well as facts about, or related to, the individual. There are certain exceptions — business contact information and certain publicly available information, such as names, addresses and telephone numbers as published in telephone directories — that are not considered personal information.
Where an individual uses his or her home contact information as business contact information as well, we consider that the contact information provided is business contact information, and is not therefore subject to protection as personal information.
Personal information gathered by Reena is kept in confidence. Our personnel are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed.
Reena collects, uses and discloses personal information only for purposes that a reasonable person would consider appropriate in light of the circumstances. We routinely offer individuals we deal with the opportunity to opt not to have their information shared for purposes beyond those for which it was explicitly collected.
Website and Electronic Commerce
We use password protocols and encryption software to protect personal and other information we receive when a service is requested and/or paid for online. Our software is routinely updated to maximize protection of such information.
We regularly review our privacy practices for our various activities and update our policy. Please check this website on an ongoing basis for information on our most up-to-date practices.
Chief Privacy Commissioner
Further information on privacy and your rights in regard to your personal information may be found on the website of the Privacy Commissioner of Canada at www.privcom.gc.ca.