Feedback Form

Reena is committed to providing quality supports that are responsive to people’s needs. Your feedback will help us identify barriers, improve services and respond to concerns. You can send feedback in the following ways:

  • By calling a Supervisor, Manager, Chief Operations Officer or President and CEO at (905) 889.6484
  • In writing

Attention: Manager
927 Clark Ave West,
Thornhill ON,
L4J 8G6

  • By email to
  • In person
  • By completing the online Feedback Form below.

Within seven working days, you will receive acknowledgement of receipt. Reena management will make sure there is no conflict of interest when we review the feedback. Depending on the nature of your concern, it will be assigned to the appropriate Supervisor or Manager to follow up. We will make every reasonable effort to investigate and resolve it as soon as possible in a fair and consistent manner.  Please refer to Reena’s Complaints Policy for more information about the process.