Reena Cancellation & Withdrawal Information

Reason Notes You Receive…
Program Cancellation: Reena may cancel a program/camp due to low enrolment or unforeseen circumstances. Every effort is made to accommodate the participants in another program/camp, but if not possible, a refund will be issued. A full credit or refund
No administration fees
Medical: A medical certificate (doctor’s note) is required. Request must be made BEFORE mid-way point of the program / camp. A pro-rated refund, less administration fees of $35.
Program Withdrawal 2 Weeks BEFORE Program Start, 4 Weeks BEFORECamp Start. Requests must be made a minimum of 2 Weeks notice before program start date. Camps require 4 weeks notice before the start date. A full refund less Administration fees of $35.00
Program Withdrawal Without required notice before Program or Camp Starts. Reena receives notification of withdrawal with less than 2 Weeks notice before program start date; Less than 4 weeks for camps A 50% refund, less administration fees of $35.
Program Withdrawal After Program or Camp Starts: Once a program/camp has started with no attendance, a request for refund will not be accepted. SORRY, no refund.

Participants wishing a refund must notify the Reena office in writing. Non-attendance does not constitute notice of withdrawal. Receipts issued, must be returned to be eligible for the appropriate refund.

Missed Classes: In the event that a participant is unable to attend a class(es), Reena regrets that make-up class(es), refunds or credits cannot be offered.

Payment: Full payment of program fees must be made at the time of registration, Mastercard, Visa are acceptable methods of payment for all programs/camps. Participants/Campers will not be admitted to attend unless all fees are paid.

Waiver of Liability: Reena shall not be liable, either directly or indirectly, for any claims, or any damages, costs and expenses, including but not limited to personal injury, property damage or lost or stolen property, arising from or connected with participation in any activity contemplated by a registration, whether or not such injury, damage or loss occurred as a result of any negligence, negligent misrepresentation, breach of statutory duty, breach of the Occupiers’ Liability Act and/or breach of contract on the part of Reena.

**Refund Policy subject to change without notice**

Last updated Jan. 24, 2012, reviewed Tuesday, July 3, 2012